Q.Are all Items New?
A.Yes. We only sell brand new items direct from the manufacturers.

Q.Is it safe to order on your website?
A.We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Shopping at louisvuitton2u.com is 100% safe.

Q. We ordered 8 days ago we have not got our tracking yet ?
A. Yes, some e-mails systems block our e-mails as spam, please check your junk mail and add our email address to your friend list, .

Q: We got our tracking number two days ago but our order is not showing up in usps or ems tracking system?
A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in usps or ems tracking system.

Q. I sent you an e-mail 3 days ago, how come, I have no response?
A. We try to reply to e-mails within 24 hours. If you have not received a repsonse from us, your e-mail may have not been received or blocked the emails from us, in order not to waste your time, please add our email to your list after you place the order. We receive many customers e-mails every day and try to respond to them all, but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received an reply within 1 days except weekends allow for 2days.